Because First Fire includes food products, we cannot accept returns or exchanges for change of mind.
If your order arrives damaged, defective, incomplete, or different from what you ordered, please email ops@mitipot.com within 7 days of delivery. Include your order number and clear photographs of the shipping carton, packaging, and affected item.
Once reviewed, we will replace the affected item or issue an appropriate refund. Please keep the product and all original packaging until we confirm the next steps.
Orders may be cancelled before fulfillment begins. Email ops@mitipot.com as soon as possible. Once an order has shipped, it cannot be cancelled.
Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.
Questions about an order can be sent to ops@mitipot.com or by DM to @mitipotworld on Instagram.